Business Spoken English & Sales Mastery

Lesson 01

Greetings & Workplace Self Introduction

Master professional introductions, pitch yourself confidently to clients and teams.

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Lesson 02

Asking Smart Questions & Discovery

Learn open-ended questions to uncover client pain points and requirements.

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Lesson 03

Explaining Services & Value Pitch

Present your solutions, features, and benefits effectively in English.

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Lesson 04

Handling Objections & Closing Sales

Respond to price concerns, hesitation, and close deals smoothly.

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Lesson 05

Professional Emails & WhatsApp Etiquette

Write clear business emails, follow-ups, and professional chat messages.

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Lesson 06

Phone Calls & Video Meetings

Host Google Meet/Zoom calls, handle audio glitches, and manage meetings.

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Lesson 07

Comparison & Negotiation Skills

Compare options, negotiate pricing, scope, and win-win terms.

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Lesson 08

Closing Techniques & Proposal Packages

Present tiered pricing packages and finalize client contracts.

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Lesson 09

Conditionals, Guarantees & Follow-ups

Use "if/then" structures, state warranties, and re-engage cold leads.

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Lesson 10

Revision & Full Sales Roleplay

Comprehensive review, practice exercises, and end-to-end sales scenarios.

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Lesson 11

Cold Calling & Inbound Phone Management

Master 30-sec outbound hooks, gatekeeper navigation, and 3-min inbound qualification.

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Lesson 12

Giving a Short Sales Presentation

Deliver a 3-minute video pitch using transition words and 5-step presentation framework.

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Lesson 13

Competitive Positioning & Second Conditional

Master hypothetical selling ("If I were you"), competitor contrast scripts, and positioning.

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Lesson 14

Following Up, Building Relationships & Relative Clauses

Use relative clauses (who/which/where), 3-step non-pushy follow-ups, and 30-day check-in upsells.

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Lesson 15

Phase 3 Revision & Full Sales Roleplay

Multi-touch sales roleplay combining cold calling, presentations, competitor contrast, and follow-ups.

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Lesson 16

Handling Difficult Clients & Passive Voice Basics

Master complaint de-escalation, the 4-step Acknowledge-Explain-Assure-Act protocol, and neutral passive voice updates.

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Lesson 17

Negotiation Language & Reported Speech

Master win-win negotiation, reported speech (He said that / She asked if), and Value Trade-Off pricing strategy.

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